Contact information
We’re here to help with any questions about your order, products, or policies.
Customer Support
For all inquiries, please contact us via email:
We aim to respond to all emails within 24–48 hours.
Business Information
Store Name: PawMera
Email: pawmerastore@gmail.com
Business Address:
1657 Southpointe Dr
Yuba City, California, United States
(This address is used for business correspondence only. No in-person visits are accepted unless pre-arranged.)
Support Hours
We are available 7 days a week:
🕘 9:00 AM – 6:00 PM (PST)
Emails are typically answered within 24–48 hours, though response times may vary during high order volume periods.
Important Notes
- Please include your order number when contacting us for easier support.
- Order changes or cancellations may not be possible once an order has been processed or shipped.
- For shipping updates, please check your tracking link before contacting support.
Response Time Disclaimer
While we aim to respond quickly, response times may vary depending on order volume and demand.