Shipping policy


Order Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

During high order volume periods, processing times may be extended by a few additional business days. We will notify customers if significant delays occur.

Estimated Delivery Time

All shipping times are estimates only and are not guaranteed.

  • United States: 2–5 business days (standard shipping)

Delivery times may vary depending on carrier delays, weather conditions, holidays, customs processing (if applicable), or other factors outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 24–72 hours for tracking details to become active.

Shipping Rates

Shipping fees (if applicable) are calculated and displayed at checkout.

Address Accuracy

It is the customer’s responsibility to ensure that all shipping information is entered correctly at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Lost packages due to incorrect or incomplete address information

If you believe you entered an incorrect address, please contact us immediately at pawmerastore@gmail.com. We will do our best to assist before the order is processed.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, PawMera is no longer responsible for the package.

We are not liable for:

  • Lost packages
  • Stolen packages after delivery confirmation
  • Carrier delays or delivery issues

If your package is delayed or missing, please contact the shipping carrier directly using your tracking information.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at pawmerastore@gmail.comwith your order number and photos of the issue so we can assist you.

Refused or Returned Packages

If a package is returned due to an incorrect address, refusal, or failed delivery attempts, the customer may be responsible for reshipping costs.

Contact Information

For any questions about shipping, contact us at:

PawMera
📧 pawmerastore@gmail.com